SAP Technical Support

SAP support services for the future successful business

Our SAP support services offer clients a complete range of technical and functional services locally, nationally, and internationally. With our dedicated INDIA SAP support desk, we offer customized SAP support packages that meet your unique business needs.

As a certified SAP consulting partner, we tend to perceive that maximizing the value of SAP is critical for your organization. By extending your existing team’s support or providing full support, we assist you realize SAP’s full potential with our state- of- the- art resources and help you make full use of your investment, ensure business continuity, and reduce risk. Our SAP Support Center is a certified SAP Partner Center of Expertise and may provide support at the 1st, 2nd and 3rd level across a wide range of SAP modules, both for cloud and local solutions.

With our SAP support services, Get a synchronized experience.

Get the consistent and reliable support you would like for all your SAP solutions, no matter how they are deployed– with in the cloud, on- site or in hybrid scenarios. Our SAP support drives simplicity by synchronizing our support offerings and reducing the complexity of managing hybrid landscapes dramatically. Regardless of how your software is deployed, you will receive the similar superior support that you expect from SAP.

Wide Range of Support Services.

Arbhasoft optimizes your in-house resources by offering you a broad range of SAP support services. We help you focus on mission-critical issues and enable you to offload day-to-day operations. Our services are ideally suited to organizations that have deployed SAP and are looking to minimize ongoing maintenance and support costs and utilize knowledge transfer to educate their staff and perform Process Improvement.

ENHANCEMENTS & PROJECTS	CONTINUOUS IMPROVEMENTS
Enhancements, acquisitions, divestitures, upgrades	Training Activities
Year end and other small projects, service packs	Testing
Functionality Assessment	Expansion (e.g., GTS, Seasonal procurement)
Feasibility analysis of SAP functionality for business	Strategic Planning
Requirements	New modules and functional

By leveraging our skilled professional team working in tandem with your IT department, we can help you leverage SAP investment to reach your company’s goals while providing you a level and predictable cost structure. Our experts can deliver answers to your help desk queries faster, providing SAP expertise at their fingertips and providing you the data to ensure that your SAP performance is meeting your business goals.

SAP SUPPORT SERVICES COVERAGE LEVELS

Arbhasoft ’s Support Services are customized to meet your requirements. We can provide support to supplement your team for FICO, MM, PP, SD, ABAP, Basis – and others – for a fraction of the cost of what you are currently paying.

LEVEL I	LEVEL II	LEVEL III
SAP & business process	Easy customization	ABAP development
Support	Troubleshoot program failure	ALE and EDI development
Create or Restart	System error research	Customization of new business units
BATCH jobs	Focus on “How to” issues • General application diagnosis/ troubleshooting	Concentrates on continuous improvements

Strategic Management Support:

Business and Solution Architect: Optimization, new functionality. Technical and Infrastructure: Landscape optimization, integration and new functionality support

Production Support:

Technical programming services: ABAP, Java Interface development and NetWeaver Components Functional: Application configuration and integration

Platform Support:

Basis: System administration, security, transport management, performance management Infrastructure: Database and operating system admin, backup and recovery, high availability

How our SAP Support solutions add value to your company?

The efficient support and maintenance methodology of Arbhasoft delivers ongoing cost reduction and stable operation. Here is how our SAP Support solutions add value to your company:

Resolve user issues related to transactions and functional issues.
Guide users in the usage of SAP transactions.
Data conversion, ABAP programming.
SAP configurations to enforce new business process and new modules.
Direct access to our talented SAP consultants.
Strengthen your existing team and key users.
Reports monthly on system issues, tickets and performance analysis.